Return & Refund
Policy

1. Return Policy Overview

SENTRICK™ by Anima Technology™ offers a 30-day return policy on all hardware products purchased directly from sentrickapp.com or our authorized resellers. This policy applies to all SENTRICK™ devices including wearables, trackers, and IoT sensors.

The 30-day return window begins on the date your order is delivered to the shipping address provided at checkout. Returns initiated after this period will not be accepted unless covered under our warranty policy.

2. Eligibility & Conditions

To be eligible for a return, your item must meet the following conditions:

• ✓Returned within 30 days of the delivery date
• ✓In its original packaging (box, accessories, manuals, cables)
• ✓In the same condition as received — undamaged and unmodified
• ✓Accompanied by proof of purchase (order number or receipt)
• ✓Not activated with a SIM card for more than 30 days
• ✓Free from physical damage, water damage, or tampering

3. How to Return

Follow these steps to initiate a return:

4. Refunds & Processing

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Note: Original shipping charges are non-refundable unless the return is due to a defective product or our error.

5. Exchanges

We offer exchanges for defective or damaged items within the 30-day return window. If you need to exchange a product for the same item or a different model, please contact us at [email protected].

For exchanges due to size, color, or model preference, the customer is responsible for return shipping costs. SENTRICK™ will cover shipping for the replacement item.

6. Non-Returnable Items

The following items are not eligible for return:

• ✕Software licenses and digital subscriptions (once activated)
• ✕SIM cards and cellular data plans (once activated)
• ✕Items marked as "Final Sale" or "Non-Returnable" at time of purchase
• ✕Products with removed or altered serial numbers
• ✕Items damaged due to misuse, accidents, or unauthorized modifications
• ✕Customized or engraved products
• ✕Opened consumable accessories (batteries, adhesive mounts)

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product, incorrect item shipped, or our error. In such cases, SENTRICK™ will provide a prepaid return shipping label.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50. SENTRICK™ is not responsible for items lost or damaged during return shipping.

8. Warranty Claims

All SENTRICK™ hardware products come with a 1-year limited warranty from the date of purchase, covering manufacturing defects and hardware failures under normal use.

Warranty claims are separate from our 30-day return policy. If your device develops a defect after the 30-day return window but within the 1-year warranty period, please contact our support team for warranty service.

The warranty does not cover damage caused by accidents, misuse, unauthorized repairs, water damage beyond the device's rated IP rating, or normal wear and tear.

9. Contact Us

If you have any questions about our return policy or need to initiate a return, please contact our support team:

This Return & Refund Policy is effective as of April 23, 2026 and applies to all purchases made on or after this date. SENTRICK™ reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

© 2026 Anima Technology™: Sensor & Tracking Solutions, LLC. All Rights Reserved. | Houston, TX, USA