Google Merchant Compliant
Shipping Policy
SENTRICK™ is committed to fast, reliable, and transparent shipping worldwide. This policy covers all hardware orders placed through sentrickapp.com.
Free U.S. Shipping
On orders $49+
190+ Countries
Global delivery
Real-Time Tracking
Every order
Delivery Estimates & Rates
Shipping Zones
| Destination | Standard | Express | Overnight |
|---|---|---|---|
United States (Contiguous) | 5–7 business days Free on orders $49+ | 2–3 business days $12.99 | 1 business day $24.99 |
Alaska & Hawaii | 7–10 business days $9.99 | 3–5 business days $19.99 | 2 business days $39.99 |
Canada | 7–14 business days $14.99 | 4–7 business days $29.99 | Not available — |
Europe (EU) | 10–18 business days $19.99 | 5–8 business days $39.99 | Not available — |
Middle East & GCC | 10–20 business days $24.99 | 5–10 business days $49.99 | Not available — |
Rest of World (190+ Countries) | 14–28 business days $29.99 | 7–14 business days $59.99 | Not available — |
* Delivery estimates are business days and do not include order processing time (1–3 business days). International estimates exclude customs clearance time.
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Order Processing Time
- All SENTRICK™ hardware orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
- During high-demand periods (product launches, holidays), processing may extend to 3–5 business days. You will be notified by email if your order is affected.
- Digital subscriptions and app activations are delivered instantly upon purchase confirmation.
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Shipping Carriers
- Domestic U.S. orders are shipped via USPS, UPS, or FedEx — carrier selection is based on destination and service level.
- International orders are shipped via DHL Express, FedEx International, or USPS Priority Mail International.
- A tracking number will be emailed to you within 24 hours of shipment. You can also track your order in real time through your SENTRICK™ account dashboard.
- Signature confirmation is required for all orders over $150 USD.
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International Customs & Duties
- International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the recipient.
- SENTRICK™ is not responsible for delays caused by customs clearance processes. Estimated delivery times do not include customs processing time.
- All shipments are declared at full commercial value in compliance with U.S. export regulations and international trade law.
- For GCC countries (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman), SENTRICK™ complies with all applicable import regulations and CE/FCC certification requirements.
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Lost, Damaged, or Stolen Packages
- If your package is marked as delivered but not received, please wait 24 hours as carriers sometimes mark packages early. Then contact your local post office or carrier.
- If your package is confirmed lost by the carrier, contact us at [email protected] within 30 days of the estimated delivery date. We will file a claim and send a replacement at no charge.
- If your package arrives visibly damaged, photograph the damage immediately and contact us within 7 days. Do not discard the original packaging.
- SENTRICK™ is not responsible for packages stolen after confirmed delivery. We recommend enabling signature confirmation for high-value orders.
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Pre-Order Shipping
- SENTRICK™ products are currently in the pre-order phase. Pre-orders will ship in the order they were received, starting with the earliest order dates.
- Estimated ship date for pre-orders: Q3 2026 (July–September 2026). You will receive an email notification 7 days before your order ships.
- Pre-order customers receive priority shipping at no additional cost — your device will ship via Express service at the Standard rate you paid.
- You may cancel your pre-order for a full refund at any time before your order ships. See our Return Policy for details.
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Address Changes & Order Modifications
- Address changes must be requested within 1 hour of placing your order by emailing [email protected] with your order number.
- Once an order has entered the fulfillment process, address changes cannot be guaranteed. We will make every effort to accommodate your request.
- SENTRICK™ is not responsible for packages delivered to an incorrect address provided by the customer at checkout.
- P.O. Box addresses are accepted for USPS shipments only. Express and overnight services require a physical street address.
Shipping Questions?
Our support team is available Monday–Friday, 9 AM–6 PM CST. We typically respond within 4 business hours.
[email protected]Related Policies
Last updated: April 23, 2026 · Anima Technology™: Sensor & Tracking Solutions, LLC · Houston, Texas, USA